Responsible Gaming at 7fbd — Play Smart, Stay Safe

1. Age Restriction — 18+ Only

7fbd is an adult-only gaming platform. Participation in any form of real-money wagering — including cricket betting, casino games, slots, lottery, and crash games — is strictly limited to individuals who are 18 years of age or older. This policy is non-negotiable and applies to every player in Bangladesh without exception.

During the account registration process, all players are required to confirm that they meet the minimum age requirement. Before processing a first withdrawal, 7fbd conducts a formal KYC (Know Your Customer) check that includes verification of date of birth against a government-issued identity document such as the Bangladesh National Identity Card (NID) or passport. Any account found to be held by a person under 18 will be immediately suspended, all pending withdrawals cancelled, and the matter referred to the relevant authorities where required by law.

2. Recognising Problem Gambling

For the vast majority of players, gambling is a leisure activity they enjoy within their means and in their spare time. However, for a small number of individuals, gambling can develop into a pattern of behaviour that causes real harm — to finances, relationships, mental health, and general wellbeing. Recognising the early warning signs is the first and most important step toward getting help.

7fbd encourages every player to ask themselves the following questions honestly. If you answer "yes" to two or more of these, it may be time to use one of the protective tools below or to speak with a support organisation:

Answering honestly takes courage, and recognising a potential problem is a sign of strength — not weakness. 7fbd's responsible gaming tools and support channels are available to every player, confidentially and without judgment.

3. Player Protection Tools

Every 7fbd account includes a dedicated Responsible Gaming section accessible from your account settings dashboard. All tools listed below are free to use, apply to your account immediately upon activation, and cannot be reversed during the period you set — this is intentional, as it prevents impulsive decisions made in the heat of a session from overriding a considered protective choice.

4. Deposit & Spending Limits

Setting a deposit limit is one of the most practical steps you can take to keep your gaming within budget. 7fbd allows you to define the maximum amount you are willing to deposit into your account over a rolling 24-hour period, a 7-day calendar week, or a 30-day calendar month. You can set limits in Bangladeshi Taka (BDT) starting from as low as ৳500 per day.

Key rules governing deposit limits on 7fbd:

• Immediate reduction: If you reduce your deposit limit, the new lower limit takes effect the moment you save it. You cannot continue depositing up to the old higher limit.
• 7-day increase delay: To protect players from impulsive decisions, any request to increase a deposit limit is subject to a mandatory 7-day review period. The increase only becomes active 7 full days after the request is submitted.
• Multiple period limits: You can set daily, weekly, and monthly limits simultaneously. The platform enforces whichever limit is reached first during any given period.
• Notification on approach: 7fbd will send you an in-platform alert when you have used 80% of your active deposit limit, giving you an opportunity to reconsider before reaching the cap.

Deposit limits apply to all payment methods including bKash, Nagad, Rocket, Upay, and any card-based payment options. They cannot be bypassed by switching payment methods.

5. Self-Exclusion

Self-exclusion is the most powerful protective tool available on 7fbd. It is designed for players who feel that their gambling has moved beyond their control and who want to remove themselves from the platform entirely for an extended period.

When you self-exclude from 7fbd:

• Your account is immediately suspended and you will be logged out of all active sessions.
• You will not be able to log in, place bets, or make deposits for the full duration of your self-exclusion period.
• Any pending bonuses or promotional offers are cancelled and forfeited.
• You may still withdraw any existing balance in your account by contacting the support team at [email protected].
• Your account will be removed from all marketing lists and you will not receive any promotional communications during the exclusion period.
• At the end of the minimum 6-month period, your account will not be automatically reactivated. You must make a deliberate, written request to reinstate it, after which a 24-hour cooling-off period applies before access is restored.

How to Activate Self-Exclusion

1. 1
   Log in to your 7fbd account

   Access your account via the login page. If you are in immediate distress and cannot access your account, skip to step 4 and contact support directly.
2. 2
   Navigate to Account Settings → Responsible Gaming

   Locate the Responsible Gaming section within your account settings dashboard. It is listed under the Safety & Controls tab.
3. 3
   Select "Self-Exclusion" and choose a duration

   Choose a minimum 6-month period or select "Indefinite" for an open-ended exclusion with no scheduled end date. Confirm your selection when prompted.
4. 4
   Alternatively, contact support directly

   Email [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Our team will process the request within 1 hour of receipt, 24 hours a day, 7 days a week.

6. Time-Out Feature

A time-out is a temporary pause on your 7fbd account, suitable for players who want a short break without committing to a lengthy self-exclusion. It is particularly useful if you feel you have been playing more than usual lately and want to step back and reassess.

Available time-out durations on 7fbd are:

• 24 hours — suitable for a brief cooling-off period after a frustrating or particularly intense session.
• 7 days (1 week) — a short break that gives you time to reflect on your recent gaming habits without pressure.
• 30 days (1 month) — a more extended pause that allows you to re-evaluate whether you want to continue using the platform.
• 42 days (6 weeks) — the maximum time-out duration, one step below a formal self-exclusion. Suitable for players who want a significant break but may wish to return after a defined period.

During a time-out, your account balance is preserved, and you may still contact support to request a withdrawal of available funds. The time-out cannot be cancelled before the chosen period expires — this is a deliberate design choice to prevent impulsive re-entry. If you need to access your funds during a time-out, email the support team and they will process the withdrawal directly.

7. Support & Help Resources

If you or someone you know is struggling with problem gambling, please reach out for help. Speaking to a professional can make a significant difference. 7fbd's support team is available 24 hours a day, 7 days a week, and can assist with activating any of the protective tools described above, processing withdrawal requests during exclusion or time-out periods, answering questions about your account activity history, and escalating urgent welfare concerns to a senior team member.

We also encourage players who feel gambling is becoming a problem to speak with a qualified mental health professional or counsellor. In Bangladesh, mental health and addiction support services are available through hospitals and community health centres in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other major cities. Your general practitioner or local health clinic can provide a referral.

8. 7fbd Commitment to Safe Gaming

Responsible gaming is not a compliance checkbox at 7fbd — it is a core part of how we operate. We believe that a sustainable, trustworthy platform is one where players feel safe, informed, and in control. The following principles guide every decision we make regarding player protection:

• We verify age before play: No player may deposit or wager real money on 7fbd without first confirming their age. Strict KYC processes are in place to enforce this policy without exception.
• We monitor for at-risk behaviour: Our platform uses automated monitoring to identify unusual patterns of play — such as dramatically increased deposit frequency, extended continuous sessions, or repeated rapid re-deposits following withdrawals — and flags these accounts for a wellbeing review.
• We never pressure players to continue: 7fbd does not send marketing communications to players who are in time-out, self-excluded, or who have been flagged by our responsible gaming monitoring systems. Players who have set deposit limits will not receive promotions encouraging them to increase those limits.
• We make tools easy to find: Responsible gaming controls are accessible from the main account settings menu on both the mobile and desktop versions of the platform — they are not buried in obscure sub-menus or behind multiple confirmation steps.
• We train our support staff: Every member of the 7fbd customer support team receives regular training on responsible gaming policies, how to identify players who may be at risk, and how to handle sensitive conversations with care and empathy.
• We review our practices regularly: 7fbd reviews its responsible gaming framework at least once per year to incorporate best practices, player feedback, and any updates to applicable guidelines.