7fbd Privacy Policy — How We Handle Your Data

1. Information We Collect

7fbd collects personal information through several channels: directly from you when you register an account or interact with our support team, automatically as you navigate the platform, and from third-party service providers that assist us in delivering our services. The categories of personal data we may process are set out below.

1.1 Registration and Identity Data

When you create a 7fbd account, we collect the following information to establish your identity and verify your eligibility to use the platform:

• Full legal name as it appears on your government-issued identity document.
• Date of birth, collected to verify that you meet the minimum age requirement of 18 years.
• Residential address, including district, division, and postal code within Bangladesh.
• Mobile phone number registered in Bangladesh.
• Email address used for account communications and security notifications.
• Username and hashed password (the platform never stores passwords in plain text).

1.2 Know Your Customer (KYC) Documents

Before processing your first withdrawal, 7fbd is required to verify your identity. You will be asked to submit a copy of one of the following documents:

• Bangladesh National Identity Card (NID).
• Valid passport issued by the Government of Bangladesh.
• Driver's licence where accompanied by proof of address.

KYC documents are stored securely and used solely for identity and age verification purposes. They are not shared with any party other than our regulated KYC verification service provider, who is bound by confidentiality obligations.

1.3 Financial and Transaction Data

To process deposits and withdrawals, 7fbd collects the details of your payment method, which may include your bKash or Nagad mobile wallet number, Rocket account reference, or masked card number. Full card numbers are never stored on 7fbd systems — card transactions are handled directly by our PCI-DSS compliant payment gateway partners. We retain records of all transactions including amounts, timestamps, and payment method references for accounting, fraud prevention, and regulatory purposes.

1.4 Usage and Technical Data

As you interact with the 7fbd platform, we automatically collect technical information including your IP address, device type and operating system, browser type and version, pages visited, session duration, betting history, game preferences, and click-path data. This information is used to improve platform performance, personalise your experience, and detect unusual activity that may indicate fraudulent use.

1.5 Communications Data

If you contact the 7fbd support team via email or live chat, we retain a record of that correspondence including the date, content, and outcome. This helps us resolve disputes, maintain quality standards, and provide continuity of service if you contact us again regarding the same matter.

2. How We Use Your Data

7fbd processes personal data only where there is a lawful basis for doing so. The primary legal bases on which we rely are: performance of a contract (where processing is necessary to provide the services you have requested), compliance with a legal obligation, protection of legitimate interests, and in limited circumstances, consent.

Purpose	Data Used	Legal Basis
Account registration and management	Identity data, contact details	Contract performance
Age and identity verification (KYC)	KYC documents, date of birth	Legal obligation
Processing deposits and withdrawals	Financial and transaction data	Contract performance
Fraud detection and prevention	Usage data, IP address, transaction history	Legitimate interests
Customer support and dispute resolution	Communications data, account data	Contract performance
Responsible gaming monitoring	Betting history, session data, deposit patterns	Legal obligation / Legitimate interests
Marketing communications (opted-in players only)	Email address, game preferences	Consent
Platform analytics and improvement	Usage data, technical data	Legitimate interests

Marketing Communications

7fbd may send you promotional emails about new games, bonuses, and seasonal offers — for example, during Eid, Pohela Boishakh, or major BPL and ICC T20 tournament periods — provided you have opted in to receive such communications during registration or subsequently via your account preferences. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by emailing [email protected] with the subject line "Unsubscribe". We will process your opt-out request within 5 business days.

3. Data Sharing & Third Parties

7fbd does not sell or rent your personal data to any third party. We may share your information in the following limited and controlled circumstances:

3.1 Service Providers

We engage reputable third-party service providers to support core platform operations, including payment gateway providers (who process bKash, Nagad, Rocket, and card transactions), KYC and identity verification services, cloud hosting and infrastructure providers, email delivery services, and fraud detection technology providers. Each service provider is bound by a data processing agreement that restricts their use of your personal data to the specific service they deliver on our behalf and prohibits any independent use, sale, or disclosure.

3.2 Game Content Providers

The 7fbd platform hosts games supplied by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you launch a game, certain technical data (such as your player ID, session token, and currency) is passed to the game provider to load and record the session. Game providers do not receive your name, address, payment details, or identity documents.

3.3 Legal and Regulatory Disclosure

7fbd may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required by applicable law, a valid court order, or an official regulatory request. We will notify the affected account holder of such disclosure where we are legally permitted to do so.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 7fbd's business, personal data held by the platform may be transferred to the acquiring entity as part of the transaction. We will notify affected players in advance of any such transfer and ensure that the acquiring entity commits to upholding the privacy standards described in this policy.

4. Cookies & Tracking Technologies

7fbd uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather analytics data that helps us improve the user experience. A cookie is a small text file placed on your device when you visit the platform.

Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to operate. They manage your login session, maintain your account state across pages, and enable secure transactions. You cannot opt out of these cookies without ceasing to use the platform.
• Performance and analytics cookies: These cookies collect anonymous data about how players navigate the platform — which pages are most visited, where sessions begin and end, and how long players spend on each section. This data is aggregated and cannot be used to identify you individually.
• Functionality cookies: These remember your preferences such as your preferred language setting and the last game category you browsed, so the platform can deliver a more personalised experience on return visits.
• Marketing cookies: Where you have consented to receive marketing communications, we may use cookies to understand which promotions or game categories generated the most engagement, enabling us to deliver more relevant offers. You may opt out of marketing cookies at any time by adjusting your browser settings or contacting [email protected].

Most web browsers allow you to control and delete cookies through their settings menus. Please note that disabling certain cookies may affect the functionality of the 7fbd platform. For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation.

5. Data Retention

7fbd retains personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: Retained for the full duration of your account membership plus a minimum of 5 years following account closure, to satisfy anti-money-laundering record-keeping obligations.
• Transaction records: Financial transaction logs are retained for a minimum of 7 years from the date of the transaction in accordance with standard accounting and regulatory requirements.
• KYC documents: Identity verification documents are retained for 5 years following account closure, after which they are securely destroyed.
• Support correspondence: Records of support interactions are retained for 3 years from the date of the final communication in the thread.
• Marketing opt-in records: Consent records are retained for the duration of your marketing subscription plus 3 years to provide evidence of consent in the event of a dispute.

When personal data reaches the end of its retention period, 7fbd securely deletes or irreversibly anonymises it so that it can no longer be attributed to any individual.

6. Security Measures

7fbd implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our technical and organisational security measures include:

• SSL/TLS encryption: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher, preventing interception during transmission.
• AES-256 encryption at rest: Sensitive data fields — including identity document copies and payment references — are encrypted in our database using AES-256 encryption.
• Access controls: Access to personal data within 7fbd's systems is restricted to staff members whose job functions require it. All staff with access to personal data are bound by confidentiality agreements and receive regular data protection training.
• Two-factor authentication: Internal administrative systems that handle personal data require two-factor authentication for all access attempts.
• Penetration testing: 7fbd engages independent security specialists to conduct regular penetration testing and vulnerability assessments of our platform infrastructure.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, 7fbd will notify affected players by email within 72 hours of becoming aware of the incident, in accordance with applicable notification obligations.

7. Your Privacy Rights

As a player on the 7fbd platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Subject Request — [Right]". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. We may require you to verify your identity before processing your request.

Right of Access

You may request a copy of the personal data that 7fbd holds about you, together with information about how it is used, where it is stored, who it has been shared with, and how long it will be retained. This is sometimes referred to as a Subject Access Request (SAR). We provide this information free of charge in most circumstances.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections such as a typo in your registered address, you may update your details directly through your account settings. For corrections to identity or KYC records, please contact the support team.

Right to Erasure

In certain circumstances you may request that 7fbd delete the personal data it holds about you. This right is not absolute — we may be required to retain certain data to comply with legal obligations (for example, transaction records required under anti-money-laundering regulations) or to establish, exercise, or defend legal claims. Where erasure is possible, we will confirm deletion within 30 days of a verified request.

Right to Restriction of Processing

You may request that 7fbd restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where you have objected to processing based on legitimate interests and a determination is pending. During the restriction period, we will continue to store your data but will not actively process it beyond storage.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on 7fbd's legitimate interests. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time, without needing to provide any justification.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and the processing is carried out by automated means, you may request that 7fbd provide your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that it may be transferred to another service provider of your choosing.

8. Policy Updates & Contact

7fbd reviews this Privacy Policy on a regular basis and reserves the right to update it at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Where a material change is made to the policy, registered players will be notified via email at the address associated with their account at least 14 days before the change takes effect.

The effective date at the top of this policy will be updated to reflect the date of the most recent revision. We encourage you to review this page periodically to stay informed about how 7fbd protects your personal information. Your continued use of the platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

Contact the Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 7fbd processes your personal data, please contact us in writing at:

7fbd Privacy Team
Email: [email protected]
Subject line: "Privacy Enquiry — [Your Name]"

We will acknowledge receipt of your enquiry within 5 business days and provide a substantive response within 30 calendar days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.